About Revolut
People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their money. And we're not done yet.
As we continue our lightning-fast growth, two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 8,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
The Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe 🥷
Those experts work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology, we aim to prevent financial crime in a way the fintech world hasn’t seen so far 💫
FinCrime Analysts are the key to making sure we’ve got it under control, working with the Revolut Compliance team. It’s only for the most responsible, conscientious, brave individuals. The ones who aren’t afraid of the challenges of the complex financial world 🕶
👉 We’re a global financial super app, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying.
What you’ll be doing
Undertaking research, document checks, and financial crime risk assessments to highlight potentially suspicious activity
Reviewing customer complaints and deciding on refund eligibility for each customer
Escalating potential sanction issues or suspicious activity to the Head of Compliance or Money Laundering Reporting Officer
What you'll need
Fluency in English with excellent communication skills
1+ year of experience in a financial crime, customer support, or consulting role (graduates with outstanding credentials and minimal experience will also be considered)
Computer literacy and the ability to conduct research on the internet
A collaborative mindset to work together with multiple compliance teams
The ability to multitask, prioritise, and work well under pressure within tight time frames
A willingness to work different shifts
Nice to have
Knowledge of transaction patterns and financial documents (pay slips, tax statements, etc.)
Fluency in any other language
Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.