About Revolut
People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their money. And we're not done yet.
As we continue our lightning-fast growth, two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 8,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
Our Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We're also internal customer champions, working with product teams to ensure customers stay at the forefront of everything Revolut does 🚀
We’re looking for a customer support superstar to join our team as a Financial Crime Front Line Support Specialist. This role isn’t just about ticking off tickets and answering chats quickly, this is about truly delivering “WOW” levels of service to our global customer base. We want fast acting problem solvers, not script readers. You'll be a vital part of the customer journey where timely support and intervention are critical.
👉 We’re a global fintech, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying.
What you’ll be doing
Supporting our customers through a vital stage of their journey via our in-app live chat
Communicating with customers whose accounts were compromised due to fraud/scams
Quickly identifying the scam methods based on customer enquiries
Securing customer accounts, guiding customers through the steps for full security of potentially compromised channels
Responding to system alerts when customers are victims of fraudulent activity
Assisting other departments with ongoing investigations
Representing Revolut online at all times
Collaborating with other teams across the world to tackle any customer issue
What you'll need
Fluency in English with excellent verbal and written communication skills
A bachelor's degree or equivalent
Experience working in customer support, FinCrime services, or financial services
The ability to manage your own workload proactively
Impeccable attention to detail and analytical skills
To be a self-learner and self-motivated
High-functioning problem-solving skills
A relentless desire to resolve customer queries at the first point of contact
Great numeracy and IT skills
Nice to have
Experience handling account safety, security matters, and disputes/complaints
Fluency in other languages
Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.