HR Business Partner

 Who is EMS|MC

EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between. 

For over 25 years, our high-quality service, results and customer-centric approach have set the standard in professional EMS billing. We have an emphasis on patient satisfaction and our client customization enables us to fulfill our mission of providing value-added, innovative financial services that enhance the delivery of a cost-effective EMS system.

With this level of specialization, we have built a team of dedicated, industry-leading experts with unprecedented experience to maximize our clients EMS revenue. 

Job Type: Full-time

Location: Remote

Title: HR Business Partner

About the role:

The HR Business Partner position is responsible for aligning business objectives with human resource interventions in the pursuit of achieving organizational excellence. The successful HR Business Partner acts as an employee champion and change agent.

As an HR Business Partner with EMS|MC, you will:

• Resolve and manage complex employee issues, complaints, and disputes through proper employee relations techniques, performance management and coaching. Conduct effective, thorough and objective investigations.
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. 
• Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Partner with leadership to develop and implement effective HR policies and practices that will support the strategic growth of a business.
• Offer thought leadership regarding organizational and people-related strategy and execution.
• Provide timely information and/or education for all levels of a company on HR issues.
• Educate, coach, and partner with managers on performance management and employee development goals.
• Provide HR expertise in the areas of feedback, employee relations, development and coaching, compensation, and organizational development.
• Collaborate with the HR team to champion and accelerate a culture of excellence in which people feel engaged and inspired to deliver top business results.
• Develop people strategies and design approaches for diagnosing and enhancing organizational effectiveness and employee satisfaction.
• Lead core HR processes (performance calibration, compensation cycle, promotions).
• Analyze and interpret various types of employee reports (e.g., compensation, job levels, and attrition) to guide decision making and provide proactive solutions to their client group.
• Partner with Learning & Development to work on value-added programs in areas of training, development, career mobility, and job performance.
• Educate team members on compensation practices, including compensation, performance feedback, performance calibration, and career transitions.

You will be successful in this role if you:

• Bachelor’s degree, in field such as Human Resources, Psychology, Business and 2 or more years of progressive experience in human resources. In the absence of a degree, 4 years of relevant experience is required.
• HR certification preferred 
• Knowledge of all relevant employment and benefit laws with the ability to interpret and apply them within daily business decisions impacting organization performance 
• Strong sense of confidentiality and professionalism regarding personnel information, financial information, employee health, and other sensitive subjects
• Highly organized with the ability to manage time, prioritize work effectively, meet deadlines, and remain productive amid frequent interruptions and with limited supervision.
• Very high level of accuracy and attention to detail & deadlines
• Excellent oral and written communication skills and presentation skills with persons from various backgrounds and education levels
• Must be able to communicate and manage sensitive and sometimes difficult information in a professional, composed, and confident manner
• Strong customer/personal service skills 
• Ability to effectively manage multiple projects and tasks at a time
• Must be committed to the highest level of business and ethical standards and consistently display integrity and behavior in line with the company’s mission and values
• Proficiency in Microsoft Office products 
• Willing and able to adapt to changes in work environment, procedures, priorities, and job duties
• Ability to extend work hours to meet business needs

Working Environment/Physical Requirements

• General office environment
• Office-based position
• Typing, sitting, standing, walking, some light lifting
• Use of basic office equipment such as computer, fax, printer, copier, telephone

Why EMS|MC:

• Flexible Scheduling 
• Career development plans
• Weekly wellness seminars
• Comprehensive benefit package
• All equipment provided