Customer Success Manager, Envysion (Enterprise Accounts)

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Envysion, now a Motorola Solutions company, is a leading provider of enterprise video security and business analytics solutions for the quick-service restaurant and retail industries. Envysion's cloud-based solution integrates video systems with sales data to proactively identify potentially fraudulent transactions and optimize operations without the need to monitor hours of video footage.

Job Description

As a Customer Success Manager and trusted business partner, you will be responsible for monitoring and engaging our clients to ensure a successful partnership. Your responsibilities will include but are not limited to the following:

Responsibilities:

• Ensure regular communication with client contacts on key accounts; provide strategies to optimize utilization, adoption, analytics and ROI.

• Provide initial training for new users, as well as on-going training for existing users.

• Upsell features to support ongoing customer adoption and utilization towards success criteria.

• Provide feedback to product team and management concerning response to products and services.

• Provide insight on customers' needs to internal teams on a regular basis; represent customers' views, requirements and experience throughout the organization.

• Increase product utilization and expanding Envysion’s footprint through user adoption.

• Work closely with internal company stakeholders, sharing customer information and escalating issues as required.

• Communicate goals and results upwards, across and to team members to ensure standards are met and customer success is achieved.

• Ensure customers are successfully using the Envysion application by understanding their business objectives and recommending strategies to achieve those goals.

Qualifications:

• Bachelor's degree preferred.

• 3+ years of experience with customer facing activities.

• 5+ years of experience in a customer success environment.

• Prior hardware and SaaS customer success experience desired.

• Salesforce experience strongly preferred.

• Prior work experience in a similar role including managing projects, timelines, customer relations, and contracts.

• Strong executive presence and presentation skills.

• Understanding of accounting principles is a plus.

• Travel is anticipated 25% of the time with consecutive-day travel as a possibility. This includes but is not limited to: Denver, Dallas or Chicago.

• The target base salary for this position is $75,000 to $85,000 USD with the opportunity for additional compensation.

• Accepting applications between April 10th and June 10th, 2024.

#LI-KF2

Basic Requirements

• 3+ years of experience in Customer Success Management

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.