Account Manager

LoadSpring is expanding beyond hosting into the world of predictive transformation. At LoadSpring, we bridge innovation and transformation with our LoadSpring Cloud Platform and the integrated data capabilities we provide through LoadSpring INSIGHTS. Our technology solutions provide a secure hosting platform to run the project and capital-intensive industries' most crucial project applications, delivering a reporting and analytical database of clean, accurate, relevant, and structured data.

LoadSpring’s innovative, tenacious, and driven professionals benefit from a unique working environment where our teams blend varying perspectives, experiences, and technologies to solve complex problems. In our value-filled environment, you’ll feel supported with workplace flexibility, commitment to health and wellness, and varied professional growth opportunities. We are excited to invite you to apply for our Account Manager position and see how you can help top companies around the globe unlock the power of their data and position them to make the best strategic business decisions!

About the Account Manager position:

As an Account Manager (AM) at LoadSpring Solutions, you will be responsible for nurturing and growing relationships with our valued customers to drive satisfaction, retention, and revenue expansion. Your primary focus will be on managing customer accounts, conducting quarterly business reviews, and developing strategic account plans to maximize the value of our solutions and drive long-term success for our clients.  

What you'll do as a Account Manager:

• Serve as the primary point of contact for a portfolio of client accounts, building strong relationships and understanding their business objectives, challenges, and needs. 
• Conduct regular check-ins with clients to ensure satisfaction, address any issues or concerns, and identify opportunities for additional value and collaboration. 
• Collaborate with internal teams, including customer relationship managers, product management, and support, to deliver exceptional service and support to clients and resolve any issues in a timely manner. 
• Develop and execute annual account plans for key customers in your portfolio, outlining objectives, strategies, and tactics for driving retention and revenue expansion. 
• Conduct quarterly business reviews with clients to review performance, discuss key metrics and KPIs, and identify opportunities for optimization and growth. 
• Identify and pursue opportunities to maximize revenue and lifetime value. 
• Stay updated on industry trends, competitive landscape, and emerging technologies to anticipate client needs and provide proactive recommendations and solutions. 

What you'll need to be a successful Account Manager: 

• 5+ years of experience in account management, customer success, or a related role, preferably in the SaaS or technology industry. 
• Bachelor's degree in Business Administration, Marketing, or a related field highly preferred. 
• Proven track record of building and maintaining strong client relationships and driving customer satisfaction and retention. 
• Strong communication and interpersonal skills, with the ability to effectively engage with clients at all levels of the organization. 
• Strategic thinker with a results-oriented mindset, capable of developing and executing effective account plans and driving revenue expansion. 
• Detail-oriented and organized, with the ability to multi-task and manage multiple client accounts and priorities simultaneously. 
• Experience with project management or related software solutions is a plus. 
• Located in the Eastern Time Zone.

World-Class Benefits

We are proud of our high-energy and all-around fun working environment. Our team loves to come to work, loves to learn, and loves to win.

• We offer the following perks to keep you happy, healthy, and engaged at work
• An entrepreneurial culture where employees are empowered, leadership is open, and your ideas are executed.
• A spot where executives are your partners who encourage innovation and your growth.
• An entire company passionate about our cloud, technology, and top-notch customer service.
• A place where collaboration is highly valuable and all our employees feel like they sit in the office!
• As well as the usual benefits: Health, Dental, Vision, Life, Disability, 401k with a match, and more!

EEO

LoadSpring Solutions Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

U.S. Citizenship or Lawful Permanent Residence status may be required for certain positions. For positions requiring U.S. Citizenship or Lawful Permanent Resident status, verification of such status will be required upon accepting employment.

Disclaimer

Please be aware that fraudulent individuals and organizations may post fake job advertisements using our company's name or logo. We take these matters seriously and are committed to preventing fraudulent activity. To ensure your safety, please always verify the legitimacy of job postings and emails originating solely from the loadspring.com domain, recruiting.paylocity.com domain, or from the email address do-not-reply@mail.paylocity.com. We do not request personal information or payment for job applications, interviews, or employment offers. If you suspect a job posting or email to be fraudulent, please report it to abuse@loadspring.com. Thank you for your vigilance and cooperation.