Senior Director, Customer Success (West Region)
72% FlexFull Remote
Senior (5-10 years)
120 - 130 K yearly
- Remote from:United States
Senior Director, Customer Success (West Region)
72% Flex
Offer summary
Qualifications: 7+ years customer success experience, Strong communication and negotiation skills.
Key responsabilities:
- Drive retention and expansion in associated region
- Lead and coach a team of CSMs to meet goals
- Ideate and execute cohesive CS strategy
- Provide leadership, guidance, and support
Transfr
51 - 200 Employees
aboutTransfr
Job description
Your missionsTransfr is on a mission to create alternative pathways to career success. Our hands-on simulation-based training provides people with the skills they need to enter or reenter the workforce, enabling them to have a better quality of life. Our technology gives immersive training that the user absorbs much more readily than video tutorials, slide presentations, and other training methods.
We believe the future starts with innovative workplace training and hands-on skills development. We’re building bridges between schools, workplaces, and governments to make jobs more accessible and create a better tomorrow, today.
This is an exciting time! Demand for VR skills-based training has never been higher. Our startup is in hyper growth mode, scaling in every direction. We are looking for people that possess a true love for learning and have a burning desire to contribute to outcomes that change the world.
Summary: We are seeking to add a Senior Director of Customer Success to our Customer Experience (CX) organization. This hands-on management role leads a team of CSMs to provide superior consultative services to all customers. This role will oversee Customer Success Managers in the West, who are the primary owners of relationships with customer stakeholders and influencers. The role will partner closely with other leaders across Customer Success, Sales, Technical Support, and Product to drive strong usage, retention, and growth.
Responsibilities:
Requirements:
What we offer
The base salary range for this position is expected to be between $120,000 and $130,000, with the actual base salary amount dependent on a number of factors, including but not limited to a candidate’s credentials, relevant experience, and primary job location. In addition to salary this role may be eligible for variable compensation and additional company benefits such as stock options, 401(k), paid vacation and sick time, and medical/dental/vision insurance.
In Closing:
If you're looking to make a big difference in the lives of others, we invite you to join us on our mission to make learning more intuitive by helping individuals develop the skills they need for career success.
Be a part of creating pathways to prosperity by helping to develop training simulations to teach skills that lead to well-paying jobs, for all.
At Transfr, we embrace diversity because it breeds innovation. Transfr is an equal opportunity employer that participates in E-Verify committed to providing equal employment opportunities to all applicants, consultants, and employees, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
**Must be authorized to work in the United States without restriction**
Learn more at transfrinc.com
Required profile
Experience
Level of experience :
Senior (5-10 years)Spoken language(s)
Check out the description to know which languages are mandatory.
Hard Skills
Soft Skills
- Team player
- Proactive mindset
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