Panoptyc - Loss Prevention Operations Director

Hi, I’m Ross, VP of Operations here at Panoptyc.

We help convenience store and micro-market businesses fight theft that’s affecting their profits. 

Through a combination of AI software and expert video investigators, we review CCTV footage to identify and flag potential theft incidents so operators and business owners can report and prevent it from happening again. 

Even with our amazing software, it takes a large team of expert video reviewers and investigators to be sure we only flag genuine theft incidents. 

We’re headquartered in the US with a team of around 40 people, spread across the US, Canada and the Philippines. Our video investigators and team leads are in the Philippines and we’re expanding our global team footprint as we seek someone from Eastern Europe or South Africa to join us in this crucial role. We’ve got over 200 video investigators who all work remotely, reporting to 8 team leads.

Here’s a quick video that explains what we do: https://www.youtube.com/watch?v=s5QcUl5rGFk

You could think of us a bit like a call center operation, just without any calls!

Or a business process outsourcing center, only in our case, the process is video investigators reviewing CCTV footage. 

With an operation of this size, we need someone to come in and lead and optimize the team, the processes, and everything that surrounds this area of our business. 

That’s where you come in. 

With experience managing large, complex operations you’ll be excited at the chance to really take ownership and deliver great results for us.

You’ll love process, you’ll love people, and you’ll be able to balance the need for an efficient process with the challenge of cascading changes across hundreds of people. 

You’ll recognize that even small changes that deliver just a few % in cost efficiency can save a LOT of money when multiplied across a team of our size.

As a Loss Prevention Director, the purpose is to oversee and enhance the effectiveness of the company’s loss prevention strategies to safeguard their assets and promote financial stability. This role will report to the Head of Product.

Key responsibilities:

🧾 Develop and establish KPIs that are in line with the company's strategic objectives.

📦 Take ownership of the department's Profit & Loss (P&L), ensuring that financial targets are met or surpassed.

📑 Provide strategic insights and regular updates on the performance of the department to senior management.

💼 Lead and motivate a team of departmental leaders, cultivating a culture of accountability, innovation, and excellence.

Be responsible for overseeing the department's management processes and incentive program.

📊 Identify opportunities for process improvement and implement solutions that drive significant cost savings and operational efficiency gains.

Working Hours ⏰: Full-time, based on US Eastern Standard Time (EST).

Requirements

To excel in this role, you need to have:

✅ Extensive experience in leading large teams, demonstrating effective team management skills.

✅ Proficiency in data analytics, utilising insights for strategic decision-making.

✅ A proven history of enhancing processes, identifying inefficiencies, and implementing effective solutions.

✅ Strong financial skills, capable of managing and optimising departmental budgets and resources.

As the Ideal Candidate, you should have:

✅ Outstanding leadership and team development abilities, fostering an environment conducive to growth and excellence.

✅ Advanced communication and interpersonal skills, adept at engaging stakeholders and employing consultative approaches.

✅ A highly data-driven approach to people management.

Brownie Points for:

✅ Previous experience in a startup environment, particularly in scaling a company from $5 million Annual Recurring Revenue (ARR) to $20 million ARR.

✅ Background in consultancy, preferably with involvement in top firms such as Bain & Company or McKinsey & Company.

Benefits

What’s in it for you?

• 💰 Competitive Salary: Earn a monthly salary of $3,200-$6,400.*
• 🌴 Global Work Flexibility: Work remotely from anywhere in the world.
• 🌟 Opportunities for Growth.
• 🌴 PTO: X-week paid time off.

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

The JobRack team are working with Panoptyc Inc. to help them find their new team member. 

The hiring process for this position will include the following steps:

1. Completing the application form on JobRack.
2. Recording a short video introduction of yourself.
3. If shortlisted, completing test tasks.
4. Attending video interviews to discuss your previous experience and the new role in more detail.

The JobRack team has gained a full understanding of the Panoptyc Inc.’s needs and will review, filter, screen and test candidates in line with this.

To ensure your application is considered, take the time to carefully read the job description and submit a high-quality application.

We will, of course, provide you with feedback throughout the process.

At the request of Panoptyc Inc. applications for this position must be submitted through JobRack and direct contact with the employer is not allowed. If you have any questions, please contact JobRack at: esther@jobrack.eu

Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.

We look forward to receiving your application! 

To make sure you receive updates on your application please add esther@jobrack.eu to your email address book.  
Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq