Account Manager, Mid-Market
77% Flex- Remote from:United States
Account Manager, Mid-Market
Offer summary
Qualifications: 2+ years account management experience., Experience in lead generation/digital marketing..
Key responsabilities:
- Develop strategic plans for client satisfaction.
- Network and provide key recommendations to customers.
- Analyze data, track metrics and present reports.
- Collaborate across departments for optimal service.
- Deliver consultative solutions and drive campaign optimization.
QuinStreet
Online Marketplace and E-commerceSMEaboutQuinStreet
Job description
Your missionsPowering Performance Marketplaces in Digital Media
QuinStreet is a pioneer in powering decentralized online marketplaces that match searchers and “research and compare” consumers with brands. We run these virtual- and private-label marketplaces in one of the nation’s largest media networks.
Our industry leading segmentation and AI-driven matching technologies help consumers find better solutions and brands faster. They allow brands to target and reach in-market customer prospects with pinpoint segment-by-segment accuracy, and to pay only for performance results.
Our campaign-results-driven matching decision engines and optimization algorithms are built from over 20 years and billions of dollars of online media experience.
We believe in:
- The direct measurability of digital media.
- Performance marketing. (We pioneered it.)
- The advantages of technology.
We bring all this together to deliver truly great results for consumers and brands in the world’s biggest channel.
Job Category
- Partner with our clients to gain a deep understanding of their objectives, approach, results and challenges
- Create strategic account plans to attain client satisfaction, retention and maximize the life-time value of the partnership
- Meet with customers from Directors to C-level executives to present consultative solutions to gain client commitment and campaign optimization
- Network with our account base and provide key recommendations, testimonials, and case studies to internal/external stakeholders
- Partner with marketing, sales, product and engineering to see that the customer receives the highest standards of service from all parts of the organization
- Demonstrate a mastery of our solutions and the operational processes used for delivery
- Develop strategic plans to maximize opportunities while ensuring customer loyalty through consistent delivery excellence.
- Own client health.
- Positively challenge conventional thinking to find new and innovative ways to improve program success.
- Contribute to proposals and strategic sales opportunities.
- Intelligently relate business decisions back to the impact on our company’s bottom-line.
- Mine and analyze data for insight to identify risk factors and ways to optimize performance.
- Accurately forecast and track key account metrics.
- Prepare and deliver account performance reports on an ongoing basis. Integrate with the Mid-Market team and the Modernize Home Services organization at large.
- Embrace our core values & work positively across all departments.
- 2+ years account management experience.
- Strong data analysis and analytical skills with experience using a business intelligence suite such as Tableau strongly preferred.
- Intermediate/Strong Excel and Salesforce skills.
- Bachelor's degree preferred
- Experience in lead generation / digital demand generation marketing is a strong plus.
- Experience with big box stores in the home improvement industry (ie: windows, hvac, solar and roofing) is a plus
- Tactical sales background preferred >Highly developed presentation skills preferred
- Exceptional communications skills; verbal and written.
- Strong business acumen with an ability to operate under pressure while making business-critical decisions on a daily basis.
- Proven track record of delivering a value proposition and successfully taking clients through onboarding stages to partnership maturation.
- Adaptable and even-keeled.
- Detail and process-oriented; an ability to effectively prioritize workload. Handle client emotion and objections in a positive, solutions-based manner.
- Ability to thrive in an environment of change and uncertainty.
Flexibility for occasional travel to different offices or events is essential to fulfill the duties of this role. This may include attending meetings, conferences, or training sessions, as well as collaborating with team members or partners in various locations. While travel requirements may vary, candidates should be prepared to engage in occasional travel as needed to support business objectives and foster professional relationships.
QuinStreet is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity or any other characteristics protected by law.
Please see QuinStreet’s Employee Privacy Notice here.
Required profile
- Exceptional communication
- Adaptable and detail-oriented
- Proactive decision-making under pressure
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