Senior Inside Sales Representative (Account Manager)

The Account Manager for Wolters Kluwer (WK) Legal and Regulatory is responsible for sales & retention activities in defined territories to support the execution of the Wolters Kluwer Legal & Regulatory sales strategy. You will be responsible for building and maintaining effective long-term relationships and ensuring a high level of satisfaction with your clients.

Work with Healthcare Providers, Payers, Consultants, Insurance Companies, Corporations and State/Local Government Agencies to sell and maintain Wolters Kluwer Healthcare Regulatory & Coding Solutions.

This position will work from a remote office and can be based anywhere in the U.S.

Essential Duties and responsibilities

• Negotiate contracts and close agreements to maximize profits

• Manage a portfolio of accounts to achieve long-term success

• Own and coordinate all sales activities

• Serve as the lead point of contact for all customer account management matters

• Manage regular communications with customers to ensure needs are met, address account problems/concerns and or suggestions.

• Build and maintain strong, long-lasting client relationships

• Proactively pursue step-up sales to existing customers to ensure that the subscription levels support customer usage.

• Work with paired Account Executives to ensure customer success, retention and to identify new business opportunities

• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

• Track and analyze sales statistics based on key quantitative metrics

• Leverage extensive industry, product, and customer knowledge to ensure customer satisfaction and renewal rates

• Utilizes sales tech stack including Outreach.io, Chorus.ai, ZoomInfo, LinkedIn/LinkedIn Sales Navigator, etc. in daily sales & retention workflow

• Maintains current records within SalesForce.com in accordance with company policies and expectations

• Ability to network and expand network of contacts within each assigned account

• Performs other duties as assigned by supervisor

Education: 

• Bachelor's Degree in Business or related discipline or equivalent experience

Experience: 

• Proven track record of exceeding sales and retention targets

• Solid understanding of business, financials, products/services and the market, preferably with a reputation for providing a level of expert knowledge within your industry.

• Strong people skills, including the ability to partner both internally and externally

• Ability to manage own territory/account and monitor resources accordingly

• Closing skills

• Demonstrated experience conveying value proposition to clients

• Excellent presentation skills

• Intermediate to advanced Microsoft Office Suite knowledge and experience (Word, Excel, PowerPoint, and Outlook).

• Experience utilizing Customer Relationship Management software.

Other Knowledge, Skills, Abilities or Certifications:

• Previous experience with SalesForce.com – Preferred

• Previous experience with Outreach.io – Preferred

• Previous Account Management experience with a cloud based/SaaS solution - Preferred

Travel requirements

• Some domestic travel required <10%