Solution Implementation Specialist – Pre-Sales

About Thentia  

Thentia is a fast-growing, venture capital-backed software as a service (SaaS) company that is emerging as a world leader in government technology with a platform that is transforming and modernizing how regulatory organizations are conducting business. As a company of builders, thinkers, and owners, Thentia gives employees the opportunity to create amazing solutions, showcase their talents, and benefit from our shared success as we scale up in the U.S., Canadian, and global markets. Our solutions directly impact public trust and regulatory integrity, helping regulators and agencies meet 21st century standards by leveraging predictive analytics, Big Data, AI, and other innovative capabilities. Internally, our culture fosters collaboration, inclusivity, intellectual curiosity, and professional development.  We lead by our values of customer focus, integrity, accountability, adaptability, achievement, purpose, teamwork, and authoritativeness. 

About the role:

As a Solution Implementation Specialist, Pre-Sales you play a crucial role ensuring a smooth and efficient ‘demo process’ as part of our customer ‘pre-sales’ journey by configuring Thentia Cloud, our SaaS platform.  You will work collaboratively with our Sales, Solution Engineering, Delivery, and Customer Success teams to understand the customer requirements to then configure customer facing environments for demonstrations. Your role will play an integral part of the customer’s pre-sales journey and will require: a strong technical background with software configuration, excellent troubleshooting skills, excellent project collaboration, time management, and analytical skills and a positive mindset.

Responsibilities:

• Collaborate with Sales team to determine the best configurations for the customer’s business needs and long-term usage of the product.
• Configure and document the product to meet the needs and requirements of the customer for pre-sales defined standards, using configuration interfaces, JSON, JavaScript, and SQL Queries.
• Become proficient with the product and be able to translate customer requirements to capabilities of the Thentia Platform.
  
• Build strong partnerships and collaborate with internal teams to gain additional insight on the customer needs and requirements to ensure the customers pre-sales success with Thentia’s platform.
• Support efficient hand off customers from pre-sales to delivery, as appropriate.
• Provide regular status updates on implementation deliverables and milestones through defined processes with internal stakeholders.
• Balance multiple concurrent projects within set workload expectations to meet delivery deadlines consistently.

Qualifications:

• Bachelor's degree, college diploma in related field and/or equivalent experience.
• 2+ years of SaaS software implementation, customer service and/or transferable experience.
• 1+ year working with JSON, JavaScript and SQL Queries.
• Strong interpersonal skills including collaboration, clarity in communication, managing expectations, enthusiasm and friendliness.
• Strong organization skills and superb capabilities with managing multiple high priority projects simultaneously and successfully.
• Excellent communication skills (both verbal and written) to ensure all parties are kept abreast of the implementation process.
• Working knowledge of SaaS solutions in the cloud.
• Learner’s mindset with drive and ability to consistently improve knowledge and abilities. 

Working Hours: Working hours will follow some overlap with North American time zones, from 11:00am - 7:00pm CET, Monday to Friday. Over time we intend to normalize to a 9:00am - 5:00pm CET. 

We’re proud to be ‘Great Place to Work’ certified in the U.S. and Canada. Nearly 90% of our employees have participated and nearly 9 out of 10 employees overall agreed that Thentia is a ‘great place to work’.  

Compensation  

Thentia provides employees with a competitive base salary along with:

• Full Health Insurance coverage (programs vary for each country) 
• Flexible paid-time-off, including vacation and wellbeing days, and volunteer days 
• Year-end bonus potential (for eligible roles) 
• Professional development & training, including Udemy Business 

Our Commitment   

Thentia is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We are building products for a diverse world and are committed to building and fostering an environment where our employees feel included, valued, and heard, which enables us to make commerce better for everyone. We strongly encourage applications from racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.  We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, provincial, or local laws in the regions we operate.  This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, or internships.  

We thank all applicants in advance for applying. Only individuals selected for interviews will be contacted.  

Staffing Firms: Thentia does not accept unsolicited submissions. All firms must have valid agreements in place.