Operational Key Account Manager (f/m/x) Mobility

The Nippon Express Group is one of the leading global logistics service providers whose Japanese corporation is headquartered in Tokyo. Our services range from air and ocean freight forwarding to cargo, removal services and warehouse operations. The company has numerous freight centers, warehouses and provides logistics services in over 45 countries on six continents with a global network of over 70,000 employees. The logistics focus is mainly on automotive and fashion industries, pharmaceutical products and further consumer goods. Within the past years Nippon Express has been on a continuous growth path within the EMEA region and we are looking for new talents to join our mission.

The Operational Key Account Manager (f/m/x) is a pivotal team member within the Competence Center Mobility who specializes in the operational management of Key Account Management (KAM) customers in the EMEA region. This (new) role focuses on enhancing customer satisfaction through effective service delivery, sales support, and implementation of logistics solutions, particularly within the automotive industry.

• Customer Relationship Management

• Act as the primary operational contact for Mobility Key Account Management (KAM) customers.
• Build and maintain strong, long-lasting customer relationships.
• Manage and resolve any topics raised by KAM customers to ensure customer satisfaction.

• Sales Support and Growth

• Support the sales team in achieving targets and KPIs by assisting with reporting, pricing strategies, and sales analytics.
• Identify and cultivate potential sales opportunities within existing customer accounts.

• Operational Excellence

• Collaborate with cross-functional teams to ensure the seamless execution of logistics and forwarding services.
• Participate in the creation and optimization of SOPs for RFQs to streamline operations.

• Reporting and Analytics

• Utilize CRM and business intelligence tools such as Salesforce and Tableau to generate accurate and insightful reports.
• Analyze customer data to identify trends and make data-driven decisions for operational improvements.
• Keep abreast of market trends and industry developments, particularly within the mobility sector.
• Apply industry knowledge to enhance service offerings and logistics solutions for KAM customers.

Requirements

• Experience: Good understanding of the freight forwarding industry, including Airfreight, Ocean Freight, Logistics, Rail, and Warehousing.

• Technical Proficiency: Extensive knowledge of Excel and strong technical aptitude for managing and optimizing Salesforce and Tableau, including the creation of reports and administration of data.

• Customer & Solution Focus: The capacity to comprehend, anticipate, and translate customer requirements into actionable solutions and operational requirements.

• Innovative Spirit: A receptive attitude toward the adoption and incorporation of new technologies, methodologies, and processes.

• Communication: Exceptional communication skills that facilitate precise, effective, and constructive dialogues with internal and external stakeholders.

• Analytical Mind: Capacity to interpret complex data and use it to inform strategic decision-making and process enhancement.

• Problem-Solving Abilities: The capacity to devise effective answers to problems, while ensuring minimal disruption to operations and stakeholders.

• People Management: Proven people management, including the ability to lead by example, and cultivate a proactive, customer focused approach.

Benefits

• A permanent position within a leading logistics company
• Stimulating tasks within a diverse and international environment with world-known customers
• Great team members who will help you to get onboarded quickly
• Good Work-Life-Balance, possibility to Work From Home (hybrid or remote model)
• Individual training and development budget
• Attractive salary package
• Company car or job-ticket